Refund and Returns Policy

Refund & Return Policy

At DK Automobile, we are committed to delivering high-quality helmets and riding gear for your safety and comfort. If you are not fully satisfied with your purchase, we’re here to help.

1. Returns

We accept returns within 7 days of receiving the product under the following conditions:

• The item is in its original condition, unused, and undamaged.

• The item includes all original packaging, tags, and accessories.

• Proof of purchase (e.g., order confirmation or receipt) is provided.

Non-Returnable Items:

• Helmets or gear that have been used or show signs of wear.

• Custom or personalized products.

• Clearance or discounted items (unless defective).

Important Safety Note:

For safety reasons, helmets cannot be returned if the packaging has been opened or the helmet has been worn, except in cases of manufacturing defects.

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2. Return Process

To initiate a return:

1. Email us at support@dkautomobile.in with your order number and reason for return.

2. Please ensure you record a package opening video at the time of delivery. This helps us verify claims in case of damage, defects, or missing items.

3. We will provide return instructions and a return shipping address.

4. Ship the item(s) back using a trackable courier service.

Shipping Costs:

• If the return is due to our error (wrong product, defective item, or damage in transit), we will cover all costs and arrange a refund/exchange.

• For size exchanges, customers will bear the courier charges. Requests must be made within 2 days of receiving the product.

• If you prefer a refund instead of an exchange (due to size or other reasons where the product is not faulty), courier charges will be deducted from the refund amount.

• Additionally, a ₹200 handling fee will apply for refunds on products valued above ₹3,000.

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3. Refunds

• Once your return is received and inspected, we will notify you regarding approval.

• Approved refunds will be processed within 7 business days to your original payment method.

• Original shipping fees are non-refundable unless the return is due to our error.

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4. Exchanges

• Exchanges are subject to product/size availability.

• If your size is out of stock, you may choose another product of equal or higher value from our website. If you select a higher-value product, you only need to pay the price difference.

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5. Damaged or Defective Items

If your order arrives damaged or defective:

• Notify us within 3 days of receiving the product.

• Provide photos and the package opening video along with your order details.

• We will arrange a replacement or issue a full refund (including shipping costs).

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6. Contact Us

For any questions about returns, refunds, or exchanges:

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